Help Center
13ok FAQ — Questions & Answers
Whatever questions you have about your account, deposits and withdrawals, bonuses, security, and betting — find all the answers here in one place.
13ok is committed to providing a straightforward and secure online betting experience for players in Bangladesh. The Q&As below are organized into five sections — limits & controls, withdrawals, account verification, account security, and BPL & international matches — so you can quickly find the information you need. Even if you have no questions, the option to contact the support team is available at the bottom of the page.
All Answers
Browse questions by category and read detailed answers.
Limits & Controls
If you feel that betting is affecting your daily life, reach out to our 24/7 live chat or write to [email protected] first. Our support team can assist in Bengali and will talk you through responsible gambling options. Seeking help at the right time is always the smart move.
Yes, at 13ok you can set your own daily or weekly deposit limit. To activate this, let the support team know via live chat. Lowering the limit takes effect immediately; increasing it involves a waiting period, which is there to protect you.
Cooling-off is a temporary break from betting for a set period — usually from a few days to a few weeks. Self-exclusion is a longer-term closure where access to your account is suspended. Both are completely free and can be easily activated through the support team. Visit our responsible gambling page for more details.
No. 13ok is for people aged 21 and above only. Age is verified during registration, and confirmation via national ID or passport may be requested if needed. Accounts found to be in violation of the age requirement will be closed and deposited funds will be returned.
Withdrawals
Once a withdrawal request is approved, the funds typically arrive in your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. Bank transfers may take slightly longer depending on the bank's processing time.
"Pending" means your request has reached our system and is being processed. If more than 3 hours have passed and the funds have not arrived, contact us via live chat or at [email protected] with your transaction ID. We will investigate promptly and get back to you.
The minimum withdrawal amount at 13ok is ৳800. You cannot withdraw less than this in a single request. However, once your winnings accumulate to ৳800, you can submit a request. Contact the support team to learn about any maximum limits.
No. For security reasons, withdrawals can only be made to a mobile banking or bank account registered in the account holder's own name. Requests to send funds to a third-party number are not processed, as this is part of our account security policy.
With a welcome bonus, you need to meet a 15x wagering requirement on the bonus amount — on the bonus only, not on the deposit. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 in bets before the bonus winnings become withdrawable. You can track your progress in your account.
Account Verification
Identity verification ensures account security — it prevents anyone else from using your account and is essential for preventing money laundering. It also strengthens the protection of your funds and reduces the chance of complications during withdrawals.
All your documents are stored securely through SSL encryption. They are used solely for the verification process and are never sold or transferred to third parties. You can find more details in our privacy policy.
Verification is typically requested before your first large withdrawal or if unusual activity is detected on your account. Having your documents ready in advance avoids any delay at that point. What's usually needed is a clear photo of your national ID or passport.
If the names do not match, your withdrawal may be held. The name you provide when opening your 13ok account must exactly match the name on your bKash / Nagad / Rocket / Upay or bank account. If there is a discrepancy, inform support early and they will help you correct it.
Account Security
The only official address is 13ok.mom. Any site that looks similar but has a different domain (such as 13ok.net or 13okcasino.com) is fake. Always type the address directly into your browser or use a trusted bookmark. Do not click on unfamiliar links in emails or on social media.
All data transmitted at 13ok is protected through SSL/TLS encryption. Payment data is stored in a separate secure system, and no staff member can view passwords directly. Regular security audits keep our systems up to date.
A strong password should have at least 8-12 characters, including uppercase and lowercase letters, numbers, and special symbols. Avoid using your date of birth, phone number, or simple words. Do not use your 13ok password anywhere else, and change it regularly.
Never share your OTP, bKash PIN, Nagad PIN, or password with anyone — not even the 13ok support team will ever ask for these. If someone does ask, it is a fraud attempt — cut off contact immediately and report it to our support.
BPL & International Matches
Yes. With an accumulator bet, you can combine multiple matches or events into a single bet. The odds of each selection are multiplied, so the potential payout increases — but all selections must be correct. This type of bet is popular in BPL and T20 matches.
Yes, 13ok offers live in-play betting. Odds change in real-time during a match, and you can place bets based on how the game is unfolding. For example, in a T20 like Bangladesh vs India, you can place a new bet after the powerplay.
Decimal odds mean the total amount you get back for every ৳1 bet. For example, if the odds are 2.50 and you bet ৳1,000, you will receive a total of ৳2,500 if you win (৳1,000 original stake + ৳1,500 profit). Any odds above 1.00 mean there is a profit.
At 13ok, a variety of markets are available for BPL and international matches, including match winner, toss, top-scoring team, over-under, innings total, and wickets. You can see the details for each market on the betting page.
Yes. Alongside cricket, 13ok offers football (including FIFA and various leagues), kabaddi, and several other international sports betting markets. Special attention is given to sports popular in Bangladesh.
Still have questions?
Our support team is ready to help in Bengali and English 24 hours a day, 7 days a week. Contact us via live chat or email.
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