13ok's Privacy Policy

1. Introduction

13ok ("we", "our", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the 13ok website and related services, how that information is used, with whom it is shared, and how it is kept secure.

This Policy applies to all 13ok users — from registered members to general visitors. By using our services, you are considered to have agreed to the terms set out in this Policy. If you do not agree with any part of this Policy, please stop using our services.

2. What Data We Collect

13ok collects various types of information from different sources. Below we detail the categories of information we collect.

2.1 Information You Provide Directly

When you open an account, make a deposit, or contact us, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Financial information: bKash, Nagad, Rocket, Upay or bank account numbers
• National ID card or passport details for identity verification
• Any messages or information you provide via support tickets or live chat

2.2 Automatically Collected Information

While you use 13ok, our systems automatically collect certain technical information:

• IP address and device type
• Browser type and operating system
• Login times, session activity and navigation patterns
• Betting history, game activity and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as payment gateway providers (bKash, Nagad, Rocket, Upay), fraud detection services, and identity verification agencies.

3. How We Use Your Data

13ok uses collected information only for legitimate and necessary purposes. The main purposes for which we use your data are described below:

3.1 Account Management

We use your personal information to create, verify, and manage your account. Confirming age verification is a core responsibility — 13ok provides services only to those aged 21 or above.

3.2 Transaction Processing

Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfers.

3.3 Customer Support

Our 24/7 live chat and email support team uses your account information to resolve your issues promptly.

3.4 Fraud Prevention & Security

We analyse technical information to ensure platform security, prevent unauthorised access, and detect suspicious activity.

3.5 Service Improvement

We analyse anonymised data to improve the user experience and add new games and features.

3.6 Responsible Gaming

By monitoring your playing patterns, we help ensure responsible gaming and provide guidance where needed.

4. Data Storage & Protection

13ok uses industry-standard technology to protect your personal information. Our security practices are described below:

• SSL encryption is used for all data transmissions.
• Passwords are never stored in plain text — they are always stored using hashing and salting.
• Financial information is secured through tokenisation.
• Servers and databases undergo regular security audits.
• Internal staff access to data is controlled on a need-to-know basis.

4.1 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or fulfil financial audit requirements.

5. Sharing Data with Third Parties

13ok never sells your personal information or transfers it to third parties for commercial purposes. However, limited information is shared with certain trusted partners to operate our services in specific circumstances:

5.1 Payment Providers

Transaction information necessary to process payments via bKash, Nagad, Rocket, Upay or bank transfer is shared with the relevant payment gateway. This information is used solely to complete the specific transaction.

5.2 Technology Service Partners

Information necessary to operate the technical services of our platform — such as game software providers and server infrastructure providers — may be shared with them. These partners are bound by strict confidentiality agreements.

5.3 Legal Obligations

If we are required to disclose information by a court order, a lawful request from an investigating authority, or applicable law, we are obliged to do so. In such cases, we provide only the minimum information required.

5.4 Business Restructuring

In the event of a merger or acquisition involving 13ok, user data may be transferred to the new entity; however, the terms of this Policy will remain in effect and users will be notified in advance.

6. Cookies & Tracking Technologies

The 13ok website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your website experience.

6.1 Essential Cookies

These cookies are required for the core operation of the service — such as maintaining login sessions, security verification, and saving language preferences. Disabling them will prevent the service from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings so you do not have to set them up each time you log in.

6.3 Analytics Cookies

Anonymous analytics data is collected to understand how users interact with our platform. This information helps improve the service.

6.4 Cookie Controls

You can accept or decline cookies from your browser settings. Please note that disabling essential cookies may affect some platform functionality.

7. Your Rights

As a 13ok user, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information is inaccurate or incomplete, you can request a correction.
• Right to erasure: In certain circumstances you can request that your information be deleted, unless a legal obligation requires otherwise.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to portability: You can request that your information be exported in a common format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

8. Protection of Minors

13ok provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Every user is required to verify their age when opening an account. If we become aware that a minor has opened an account using false information, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

9. Policy Changes

13ok reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will:

• Update the date at the top of this page.
• Notify registered users by email or through account notifications.
• Give adequate notice before significant changes take effect.

Continuing to use our services after any changes means you agree to the revised Policy. We therefore recommend checking this page regularly.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 — available in Bengali and English

Our support team is always ready to assist you in both Bengali and English. We aim to respond to privacy-related matters as quickly as possible.